Privacy Notice
Nilen Oy is committed to processing personal information in accordance with applicable data protection legislation in Finland (EU 2016/679), any guidance provided by supervisory authorities and good data protecting practice. Along with Nilen Oy, personal information can be collected and processed also by joint controllers.
This Privacy Notice explains how we collect, use and share information and how you can exercise your privacy rights. Furthermore, this Privacy Notice explains how we use cookies on our websites, located at www.nilen.fi later referred to as “Website”.
Register holder
Nilen Oy
Business ID: 3208496-6
Fallpakankuja 15
00970 Helsinki, Finland
Customer service
Monday-Wednesday 10-15
+358451117385
TYPE OF INFORMATION COLLECTED
Nilen may ask you for personal information, such as your name, address, telephone number, date of birth, email address, payment information, etc. We may do this for instance when you make a purchase through the Online Shop, respond to communications such as email, or for services that require registration such as to be included on our mailing list. However, if you would like to be on our mailing list, we will ask you to join separately.. We might also collect personal information from you about a third party, for instance if you ask us to ship product to a third party we may ask for the name, e-mail address, address, phone number, etc. of the recipient. That information will only be used for the specific purpose for which the information was provided and Nilen will not further contact the third party unless the third party contacts us.
We may use “cookies” to gather information about your visits to our website and to enhance your experience. Cookies also are used to personalize your experience while using the nilen.fi website and remembering your information when you return to the nilen.fi website. You can turn off all cookies, in case you prefer not to receive them. You also can have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (e.g. Internet Explorer, Firefox). Please note that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it’s possible that you do not have access to some of the features on the website.
We may collect “click stream” data (e.g. server address, domain name, etc.) and demographic or 3rd-party audience data (such as age, gender and interests) with Google Analytics to better understand our audience. This information may be combined with information you have provided to us thereby enabling us to enhance your experience.
USE OF INFORMATION
All personal information that we obtain about you will be recorded, used, and protected by us in accordance with current data protection legislation and this Privacy Policy. We primarily will use your personal information to provide products and services to you (e.g. to process and ship your online order). Nilen.fi periodically will update customers via email about new product updates and promotions. If you wish to be removed from this email list, then please visit nilen.fi and remove your email address by updating your personal information or email us to unsubscribe from our mailing list. (To update your personal information via the website, log onto nilen.fi and click “My Account.” If you have lost or do not remember your password, then please send an email from the email address you used to register your account. We will only send password information to the email address listed under the account. Password information will not be given out over the phone.)
Except as described in this Privacy Policy, we do not sell, trade, or otherwise transfer your personal information to third parties without informing you in advance and in accordance with applicable data protection law. Your data may be transferred to web site hosting partners and other parties who assist us in designing and operating the website, executing services, or analyzing collected data. These parties only will use your data for the purpose of carrying out the word as indicated and will be required to keep the information confidential. We also will release personal data without consent if such is required by law or for security purposes.
SECURITY OF INFORMATION
The security of the information you provide to us is protected by various security measures we have implemented. Your personal information is maintained through secure networks and is only accessible by a limited number of people who have special access rights and are required to keep the information confidential. Notwithstanding nilen.fi efforts, no transmission of data over the Internet is guaranteed to be completely secure and such transmission is at your own risk.
CHANGES TO THIS PRIVACY NOTICE
We reserve the right to make changes to this Privacy Notice at any time for any reason. It is recommended to periodically review this statement to keep up to date with the latest information.
Terms & Conditions
Prices
Prices are as displayed on our Web Store and are in European Euro. Please note that when ordering products outside Finland, VAT is determined according to the country of delivery. The final price will be shown at checkout. We try to ensure that prices shown on our site are accurate, but they will still need to be validated before your order is processed. If there is a price difference, we will contact you immediately and should you wish to cancel your order, we will refund any money. Prices displayed are inclusive of VAT but exclude delivery charges and customs where applicable. Please see the Shipping costs section for details of our charges.
Payment
Products and deliveries are paid at checkout. The following payment options are available: Online banking (Nordea, Osuuspankki, Danske Bank, LähiTapiola, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, S-Pankki, Ålandsbanken) card payment, MobilePay, invoice/running account credit (Walley). Payments are handled through Paytrail Oyj.
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
Cancellations and Returns
To cancel your order please email us at info@nilen.fi
Where goods have already been dispatched, they must be returned in perfect condition, unused and in the original packaging to the following address:
Nilen Oy, Fallpakankuja 15 U 35, 00970, Helsinki – Finland
All international returns must be marked clearly on the outside with ‘Returned Goods’ to avoid import duty. Any import duty that is incurred will be deducted from the refund.
Upon receipt of the goods we will credit the purchaser with the purchase price less any handling charge which may have been incurred. We will not be responsible for any refund of postage or carriage. We recommend that an insured service is used to ensure safe arrival of the return.
If you have purchased an item within the last 14 days and are not happy with it, please email info@nilen.fi to receive details of how to make a return. You will need to return the item, unused, in its original packaging and in a resalable condition, to the returns address shown below enclosing your order confirmation and quoting the returns number you have been given.
Once the item has been received and checked, your refund will be processed within 48 hours of receipt. We will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.
Please note we will not be responsible for items lost in transit during return, even if the service is provided by our courier service. However, we will endeavor to claim on the customer’s behalf if our courier is used. Refunds are processed by the original payment method. If the card has expired, we will offer a bank transfer as an alternative.
Cancellation by us
We reserve the right to cancel the order / delivery in case;
- We have insufficient stock to deliver the goods you have ordered.
- We do not deliver in your area.
- One or more of the goods you ordered was listed as the incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we cancel your order we will notify you by email and will credit your account any sum deducted by us from your credit card as soon as possible but in any event within 14 days of your order. We will not be obliged to offer any additional compensation for consequential loss or disappointment suffered.
Delivery
Please see our Shipping costs page for the latest charges. All our deliveries are sent out using a courier service.
Our aim is to deliver all orders within the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability and security checks. Delivery will be made to the address provided.
Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of courier actions which are beyond our control. Please contact us at info@nilen.fi as soon as possible if you do not receive your goods within a reasonable time. We will endeavor to get your goods to you as soon as possible or you may cancel your order. You will be refunded once the goods have been returned to us in good order or classified as lost by the courier company.
We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us. If we have to re-dispatch the order, if it has been returned to us, for reasons outside of our control there may be a charge. If a customer requires a parcel to be redirected because a wrong address has been given, there will be a redirect charge.
If the products we deliver to you are damaged or we have sent you incorrect goods or quantity, please contact us within seven (7) days of delivery at info@nilen.fi. Please do not sign for any packages that are damaged or opened.
Duties and Taxes
All international customers purchasing will be served as Delivery Duty Unpaid (DDU) and will be charged for the items purchased and shipping costs only. Import duty or tax costs (where applicable) will be invoiced to you directly from our courier or an import broker appointed by you. We recommend you to contact your local customs authority to determine a landed cost price prior to purchase completion, as some countries have thresholds where no import taxes or duty fees will need to be paid.
If you are ordering products to be delivered to someone else, please make sure they are aware they will be responsible for these additional charges. We have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We would advise that you check the import charges applicable in any country before ordering products to be delivered there.
Please note that we aim to dispatch all international orders within 5 days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Nilen Oy is not responsible for any delays caused by destination customs clearance processes.
Vouchers and Promotional discounts
Gift Vouchers cannot be exchanged for cash. Gift Vouchers can be used against full price and sale items. Promotional discount codes may not be used in conjunction with other offers and sale items. If a customer makes a return for a product they have purchased with a gift voucher a new gift voucher will be credited for that amount.
From time to time we offer promotional discounts. An example being EUR 20 off of the first EUR 100 you spend on the Webstore. If your order consists of a number of products which amount to EUR 100 and you return one product you will get the full price back minus the amount of discount which has been equally allocated to that particular product.
Liability
If the goods we deliver to you are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.
If you do not receive the goods ordered within the date specified on the website we shall have no liability unless you notify us at our contract address within 30 days of ordering the goods.
If you notify a problem to us, our only obligation will be, at your option:
- To make good any shortage or non-delivery
- To replace or repair any goods that are damaged or defective; or
- To refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our Shop. The importation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Nothing in these Conditions is intended to limit any rights you may have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude liability for any death or personal injury resulting from our negligence.
The disagreement situations
If a dispute concerning a commercial agreement can not be resolved by negotiation between the parties, the consumer can refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for decision.
Prior to referring the matter to the Consumer Disputes Board, the consumer must contact the magistrate's Consumer Center (www.kuluttajaneuvonta.fi).
